What is XX Luxury?
XX Luxury is a premium fashion brand based in Lagos, Nigeria, offering elegantly crafted designs for individuals who appreciate sophistication and style.
How long does delivery take?
Delivery within Lagos typically takes 2-3 business days, while delivery to other locations in Nigeria may take 3-7 business days.
What sets XX Luxury apart from other fashion brands?
Our commitment to timeless elegance, premium craftsmanship, and attention to detail makes us stand out. We blend global trends with local inspiration to create unique fashion experiences.
What payment methods do you accept?
We accept various payment methods, including bank transfers, credit/debit cards, and secure online payment gateways.
What Payment Methods Are Accepted?
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How do I place an order?
To place an order, simply browse through our collections, select your preferred items, choose your size, and click "Add to Cart." Proceed to checkout, fill in your details, and complete payment securely using our available payment options.
Can I return or exchange an item?
Yes, returns or exchanges are accepted within 7 days of purchase, provided the item is unworn, undamaged, and still has its original tags attached. Sale or discounted items are non-refundable unless specified.
How do I request a return or exchange?
To request a return or exchange, please contact our customer service team at [Insert Email] or call [Insert Phone Number] with your order details.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, kindly notify us within 48 hours of delivery. We will provide instructions on how to resolve the issue swiftly.
How Do I Track My Order?
Once your order is confirmed and dispatched, you will receive an email or SMS containing your tracking number and a link to the courier's tracking page. Simply enter the tracking number on the courier's website to monitor the status of your delivery.
